Last updated: 18 September 2026
 

Project Help Desk respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal information.
 

1. Who we are

Project Help Desk is a trading name of Lindie Oben, a sole trader.

Project Help Desk provides project management support to small businesses and growing teams.

For data protection purposes, Lindie Oben trading as Project Help Desk is the data controller responsible for the personal information described in this policy.

Website: projecthelpdesk.co.uk
Email: hello@projecthelpdesk.co.uk
 

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the email address above.
 

2. Information we may collect

Depending on how you interact with Project Help Desk, we may collect:

• your name;

• business or organisation name;

• email address and telephone number;

• booking and appointment information;

• billing and transaction information;

• information you provide through enquiry, booking or Project Brief forms;

• information about your project, including objectives, deadlines, challenges and stakeholders;

• documents or files you choose to provide;

• records of our communications with you;

• details of services you purchase or enquire about;

• feedback or testimonials you choose to provide;

• information about how you heard about Project Help Desk; and

• technical information about your use of our website, including information collected through cookies and similar technologies.

Please avoid sending sensitive personal information unless it is genuinely necessary for the service being provided.
 

3. How we use your information

We may use your information to:

• respond to enquiries;

• manage Discovery Calls and other appointments;

• process bookings and payments;

• provide Project Setup, Project Rescue Review and Ongoing Project Support;

• understand your project and prepare agreed project-management deliverables;

• communicate with you during and after an engagement;

• manage our client relationship;

• maintain appropriate business, accounting and transaction records;

• improve our services and website;

• protect the security of our systems and services; and

• send marketing communications where you have agreed to receive them or where otherwise permitted by law.

We will not use your personal information for unrelated purposes without an appropriate legal basis.
 

4. Our lawful bases

We only process personal information where we have a lawful basis to do so.

Depending on the circumstances, we may rely on:

Contract
Where processing is necessary to take steps at your request before entering into a contract or to provide a service you have purchased.

For example, we need information from your Project Brief to provide Project Setup or Project Rescue Review.

Legitimate interests
Where it is reasonably necessary to operate and improve Project Help Desk, manage client relationships, maintain appropriate records or protect the business, provided those interests do not override your rights.

Legal obligation
Where we need to keep or use information to comply with tax, accounting or other legal requirements.

Consent
Where you have actively agreed to a particular use of your information, such as certain marketing communications.

Where we rely on consent, you can withdraw it at any time.
 

5. Project information and information about other people

The documents you provide may contain information about employees, contractors, customers, suppliers or other people involved in your project.

Please only provide personal information that is reasonably necessary for us to carry out the service and which you are entitled to share with us.

In some engagements, Project Help Desk may process personal information on behalf of a client rather than for our own purposes. Where appropriate, additional data-processing terms may form part of our agreement with that client.
 

6. Who we share information with

We do not sell your personal information.

We may use trusted third-party services to operate Project Help Desk, including providers used for:

• website hosting and online bookings;

• payment processing;

• email and communications;

• calendars and video meetings;

• cloud storage and document management;

• accounting and bookkeeping; and

• other essential business administration.

For example, our website and booking functionality are provided through Wix.

These providers may process information on our behalf where necessary to provide their services.

We may also disclose information:

• to professional advisers where reasonably necessary;

• where required by law;

• to protect our legal rights; or

• in the future, to project professionals or subcontractors assisting Project Help Desk with a client engagement, where appropriate safeguards and confidentiality arrangements are in place.

We will only share information that is reasonably necessary for the relevant purpose.

The ICO requires privacy notices to explain the recipients, or categories of recipients, with whom personal data may be shared.
 

7. International data transfers

Some of the technology providers used by Project Help Desk may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on an appropriate mechanism permitted under UK data protection law and take reasonable steps to ensure appropriate safeguards are in place.
 

8. How long we keep your information

We do not keep personal information indefinitely.

As a general rule:

General enquiries: normally up to 12 months after the last meaningful contact.

Client contracts, transaction records and core business correspondence: normally up to 6 years after the client relationship ends, where appropriate for legal, accounting or contractual purposes.

Project working documents: normally deleted when they are no longer reasonably required for the engagement, unless there is a legitimate or legal reason to retain them.

Marketing information: until you unsubscribe, withdraw consent or we determine that the information is no longer required.

Individual records may be retained for a shorter or longer period where there is a legitimate reason to do so.

9. Marketing

We may send you marketing communications where you have asked to receive them or where we are otherwise legally permitted to do so.

You can unsubscribe from marketing communications at any time by:

• using the unsubscribe option included in the communication; or

• emailing hello@projecthelpdesk.co.uk.

Withdrawing from marketing will not prevent us from sending necessary communications relating to a service you have purchased or booked.

10. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Others may be used for analytics, preferences or marketing.

Where required, non-essential cookies will only be used after you have provided the appropriate consent.

You can manage your choices using the cookie controls available on our website.

The ICO currently requires organisations to explain what cookies are used for and generally obtain active consent before using cookies that are not strictly necessary.

A separate Cookie Policy may provide further details about the cookies used on projecthelpdesk.co.uk.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

Access to client information is limited to people and service providers who reasonably require it to provide or administer Project Help Desk services.

No internet-based system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information we handle.

12. Your rights

Depending on the circumstances and the lawful basis being relied upon, you may have rights including the right to:

• request a copy of personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• request deletion of your information in certain circumstances;

• ask us to restrict how your information is used;

• object to certain uses of your information;

• request transfer of certain information to another organisation;

• withdraw consent where we rely on consent; and

• object to the use of your information for direct marketing.

These rights are not absolute in every situation.

To exercise a right, contact:

hello@projecthelpdesk.co.uk

We may need to verify your identity before completing a request.

The ICO requires applicable data-protection rights to be explained in privacy information provided to individuals.

13. Complaints

If you have concerns about how Project Help Desk has handled your personal information, please contact us first so that we can try to resolve the issue.

Email: hello@projecthelpdesk.co.uk

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

14. Third-party websites

Our website may contain links to other websites or services.

Project Help Desk is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy where our services, technology or legal obligations change.

The latest version will be published on projecthelpdesk.co.uk, with the date of the latest update shown at the top.